Customer Service Overview - FAQ
Contacting ATP/High Noon Books Customer Service
Our business hours are Monday-Friday 9:00 to 4:00 Pacific Standard time.
You can phone us at 800 422-7249 or you can email us at the following address:
Customer Service Questions: firstname.lastname@example.org
You can write to us at:
Academic Therapy Publications / High Noon Books
20 Leveroni Court
Novato, CA 94949-5746
800 422-7249 (within USA)
415 883-3314 (International)
888 287-9975 (within USA)
415 883-3720 (International)
Please reference your bill-to-name, address and reference number
(example W-107298) if available in any correspondence.
Domestic Ordering and Payment
Q: How can I place an order?
A: You may order by phone, website, or mail using a credit card (Visa, MasterCard, Discover, or American Express). Individuals ordering by mail must include payment (credit card number, expiration date and cardholder name; check or money order).Shipping and handling are waived with all prepaid orders over $250. California residents, please add the appropriate sales tax.
Purchase Order Sales
Q: Can I submit a purchase order?
A: Yes. Submit your purchase order by mail or fax (888) 287-9975 but do not do both, your order may be duplicated. Institutions that do not have purchase order forms must use professional letterhead stating, “This constitutes an official purchase order form,” and have it signed by an administrative official. Purchase orders from the website: Add items to shopping cart, go to checkout, and print the list. Submit the printed list along with your order on official purchase order form or professional letterhead signed by an administrative official. All billed purchase orders allow 10% shipping & handling fee.
Q: Do you charge sales tax and handling fees?
A: Yes. California customers allow sales tax. No sales tax if you are outside the state of California. Handling fee that includes ground shipping is 10% of the order price, with a $5.00 minimum (15% Handling Fee for Alaska and Hawaii). California customers: Handling fees are taxable. No handling fee on prepaid orders over $250.00. (check, money order, credit card).
All orders in the U.S. under $250.00 are shipped via ground carriers unless otherwise requested. Please allow 2-10 business days for delivery.
If you request expedited delivery on your order, please include your street address for prompt service.
Q: What are your shipping and handling charges?
A: Within the USA...
• Shipping is provided at no extra charge on all orders over $250.
Allow 2-7 business days for delivery.
• A 10% shipping & handling charge is applied on prepaid orders less than $250.00
• A 10% shipping & handling charge on billed purchase order sales
For international orders including Canada see (International Orders)
Q: Is expedited delivery available?
A: Yes. An additional fee will be charged on all special shipping requests. Shipping options include: overnight, 2nd day, 3rd day, and expedited ground delivery. Prices vary depending on your location and weight of package, so call us for an estimate. If you are ordering online, please use the “Order Notes” box to request a faster delivery, and we will charge your credit card for shipping. Expedited delivery services do not deliver to a PO Box. Please be sure to include your street address when requesting a expedited delivery.
Q: When will my order be shipped?
A: Orders ship within 5 business days of when they are received.
Q: How can I get a written quote?
A: Please submit your request for a written quote via fax: (888) 287-9975 or email PO@academictherapy.com
List the publication name, order number and quantity, along with your billing and shipping addresses, contact name, phone number and email address.
• Be sure to add 10% shipping & handling to all billed orders using a purchase order.
• Prepaid orders over $250 the shipping and handling fee will be waived
• Prepaid orders under $250 will be shipped via ground delivery and
subject to a 10% shipping and handling fee.
• Please call us for expedited shipping fees.
Q: Can anyone purchase assessment materials?
A: Assessment sales are restricted to qualified professionals. Orders for assessments must be placed on official institutional purchase order forms or professional letterhead.
We adhere to the principles presented in the Standards for Educational and Psychological Testing published by the AERA, APA, and NCME. Assessments in our catalog are for use by those who have or are under the supervision of an individual who has a minimum of a bachelor's degree in psychology, education, or a closely related field.
Qualification Level A: No special qualifications required. These materials are usually informal, such as observational checklists.
Qualification Level B: At least a master's degree required, with state licensure OR certification from a professional organization (ASHA, AOTA, APA, AERA, ACA, AMA, NASP, NAN, INS) that requires formal training and experience in ethics, psychometrics, statistics, and test scoring and interpretation. Tests of perceptual, academic, and functional processes used in schools, clinics, and rehabilitation settings are of this level.
Qualification Level C: Restricted to persons with Level B qualifications and/or a doctoral degree in psychology, education, or a closely related field, with formal training and experience in ethics, psychometrics, statistics, and test scoring and interpretation. These tests are usually considered sensitive and assess intellectual and/or personality characteristics for clinical diagnostic purposes.
Q: Can someone help me with test-related questions?
A: Please call us at (800) 422-7249 or email your test questions to email@example.com
Q: Can I get a research or educational discount for assessment material?
A: Yes, we offer a complimentary research and educational discount to qualifying non-profit organizations and educational institutions. Discount information
For help with an ebook or app you purchased from us...
Please email us at firstname.lastname@example.org with your inquiry. Tell us what problem you are having and include information about the type of device you have, operating system version, etc.
For feedback and suggestions regarding our ebooks or apps:
Please email us at email@example.com with your feedback and suggestions. Please include information about the type of device you have, operating system, etc.
International Sales and Payment
Q: Do you accept orders from outside the U.S.?
A: Customers outside the United States are encouraged to first contact one of our international distributors. If a distributor is not available in your area, you may place an order directly with Academic Therapy. Additional shipping and handling charges may apply however. The order must be placed on a credit card tied to an account drawn on a U.S. bank. Add either 30% of the total, or $20.00 (whichever is greater) to cover additional shipping costs. A 10% shipping & handling fee applies to all orders under $250.00. We ship internationally via Air Mail Insured.
Q: What is your returns policy?
A: You may return an item within 30 days of purchase, as long as the item is in saleable condition. Please call (800) 422-7249 for instructions.
Q: Are desk copies available?
A: Desk copies of Teaching Reading Sourcebook and Assessing Reading Multiple Measures are available for college instructors who plan to adopt one of these titles for course instruction. Desk copies are invoiced after shipping and will be credited in full upon course adoption and receipt of college bookstore order. If course is not adopted within 60 days, you may return the book or pay the invoice in full. Only one complimentary exam copy will be available per course, and subsequent bookstore order.
Q: Could I get permission to reprint, adapt, or translate ATP material?
A: You may call 800 422-7249 during office hours or fax a request to
888- 287-9975, or email firstname.lastname@example.org. Please allow time for our permissions staff to review and respond to your request.
COPYRIGHT: Photocopying or modifying any Academic Therapy Publications or High Noon Books materials is strictly prohibited. Reproduction of material without written permission violates international copyright laws.
Requested Forms and Links
Q: Can I submit material for possible publication?
A: Yes. Mail a copy of your proposal, along with cover letter to:
Academic Therapy Publications / or High Noon Books
Attn: Material Review Department
20 Leveroni Court
Novato, CA 94949-5746
Please email email@example.com to request dealer discount schedule